AMARILLO CONSOLIDATED TRAVEL at 6910 Southwest 45th Avenue Suite 23, Amarillo, Texas.

I can not even give this place half a star ( but I had to leave atleast one to place my review). We had spoken to Peggy, She sent us over the information we wanted and my husband got the impression to fill out everything himself. He did, and forgot to add the insurance. ( let me Add she booked through FUNJET VACTIONS) Well she had not sent us any conformation information so we thought she was scamming us, so we called and asked if we could just cancel the trip,she told us we could not because we had not purchased the Insurance. ( little did we know after trying to get things changed because of Hurricane Harvey, Irma, and Maria we had 7 days to purchase the Insurance for the trip) She told us since we did not purchase the insurance that we could not get the trip canceled. She then did not try and help with any situation, she would give us the run around, would answer the phone with the First words out of her mouth being "I was in the BATHROOM" . Super Unprofessional. In the End she was going to try and move the trip up a later date since Irma was just hitting Florida, and we were okay with that decision because going was better than losing all of our investment from the trip, she told me this was on a Wednesday that I had till that coming Monday to let her know when we wanted to change the trip that we needed to at least let her know 3 days before departure. Okay so I told her to be ahead of the game I would let her know the next day which was a Friday,7 Days before departure. We Let Peggy know that we wanted to move the date up that Friday, She calls us Saturday morning and advises us that it didn't Matter what she did, we were out of luck and was going to lose our money if we didn't go ( Duh ) that there was nothing she could do and that we could chance it and possibly not enjoy our trip because of the devastation. We finally were able to get a hold of a really helpful Fun Jet Rep ( we went above Peggy , Obviously she was no help and was not interested in helping ) and she was able to help us way more than Peggy was able to help . Actually we never had a hotel room till half way to our destination , because of all the Jumble and Mess of the Hurricane. The Fun Jet Rep was able to get the hotel room Changed because the Original place we was supposed to stay was closed all the way up till half way through our trip. No one the whole time called and let us know about Hotels being closed. We had to do the work all by ourselves. I guess what I am trying to say is, DON'T USE THIS PLACE, they are not willing to help and be professional about the their Business .